Refunds Policy

We want you to understand this one before you order, not after, so it is short and plain.

Orders are committed when placed

You approve the full delivery schedule before you pay. Because a campaign begins running against that schedule immediately, the amount is committed at the moment you place the order. There is no automatic cancellation and no automatic refund once a campaign has started.

When we will make it right

• If a campaign fails to deliver through a fault on our side, we correct it, by re-delivery or by crediting your balance.
• If a top-up is charged but your balance does not update, that is always fixed. Write to us with the payment and we will trace it.
• If something is genuinely wrong with an order, talk to us. These are handled case by case.

Balance

Credit you have topped up but not yet spent stays on your balance for you to use on a future order. Withdrawal of unspent balance is handled manually through support.

How to reach support

Sign in and open a support ticket, or message us on Telegram. We usually reply within a day.